Thank you for choosing Focastore. We are dedicated to delivering quick, reliable shipping services and offering flexible return options for our global customers. This policy explains how we handle order processing, shipping, returns, and refunds. Please read it carefully before placing your order.
1. Order Processing & Shipping
1.1 All orders are processed and shipped within 1-3 business days after payment confirmation.
1.2 Once your order is placed, we will verify the recipient’s name, phone number, and shipping address via email. We will dispatch your order only after we receive your confirmation.
1.3 After shipping, you will receive a second email containing the tracking number and a link to track your shipment. You can check the status of your package at any time.
2. Shipping Methods & Fees
2.1 We provide free standard shipping for all products on our website. We will choose the most appropriate delivery method based on your location.
2.2 If you prefer to use your own chosen shipping provider and delivery is possible to your address, you will be responsible for any additional shipping costs.
2.3 Shipping fees (if applicable) will cover handling, packaging, and postage charges.
3. Return Policy
3.1 We offer a 30-day return period. You can request a return within 30 calendar days after receiving your item.
3.2 To be eligible for a return, the item must be unused, in its original packaging with all tags attached, and include the receipt or proof of purchase.
3.3 Please contact us at [email protected] before returning any items. If your return is approved, we will send you a return label and further instructions.
3.4 If the return is due to a quality issue, incorrect item, or damage during delivery, we will cover the return shipping costs. For returns due to personal reasons, you will need to cover the return shipping fees.
4. Damaged or Incorrect Items
4.1 Upon receiving your order, please inspect the items. If your item is damaged, defective, or incorrect, please reach out to us within 48 hours of delivery so we can assess and resolve the issue.
4.2 Please retain the original packaging and take photos to help expedite the process.
5. Refunds
5.1 Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
5.2 If approved, the refund will be processed to your original payment method within 1-2 business days.
5.3 The time it takes for the refund to be credited may vary depending on your bank or payment provider, typically taking 2-15 business days.
5.4 Please avoid initiating a dispute with your bank during the refund process, as it may cause delays. If you have concerns, feel free to contact our team.
6. Exchanges
6.1 We do not currently offer direct exchanges. If you wish to receive a different item, we recommend returning your original purchase and placing a new order.
6.2 If the item is defective or incorrect, we will help you arrange a replacement or issue a refund.
7. Order Cancellation
7.1 If your order has not been shipped, you can request cancellation via email. We will issue a refund on the same day we receive your cancellation request.
7.2 If your order has already been shipped, it cannot be canceled. However, you can follow our return procedure after receiving the item.
8. Contact Us
For any inquiries related to shipping, returns, or refunds, please contact us at [email protected].